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Zen Functional Medicine

Privacy Policy

Effective Date: October 22, 2026 | Last Updated: October 23, 2026

Your Privacy Matters to Us

Zen Functional Medicine is committed to protecting your personal information. We do not sell, share, or disclose your personal data or opt-in information to third parties or affiliates for marketing or promotional purposes. Please read this policy carefully to understand our practices.

01 | About This Policy

This Privacy Policy (“Policy”) describes how Zen Functional Medicine, formerly Zen IV Therapy (“we,” “us,” or “our”), located at 5930 LBJ Freeway, Suite 370, Dallas, TX 75240, collects, uses, and protects the personal information of visitors to our website at zenfunctionalmedicine.com and customers who use our services.

By using our website or services, you agree to the collection and use of information in accordance with this Policy. If you do not agree with any part of this Policy, please do not use our website or services.

02 | Information We Collect

Information You Provide Directly

We collect personal information you voluntarily provide when you:

  • Book a consultation or appointment through our website or by phone
  • Complete intake forms or health questionnaires
  • Subscribe to our email or SMS communications
  • Contact us by phone, email, or through our website contact form
  • Interact with us on social media

This information may include your name, email address, phone number, mailing address, date of birth, health history, health insurance information, and payment information.

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

  • IP address and general geographic location
  • Browser type and version
  • Pages visited and time spent on each page
  • Referring website addresses
  • Device type and operating system
  • Date and time of your visit

Health-Related Information

Because we provide functional medicine, diagnostic testing, and wellness services, we may collect health-related information, including laboratory and test results, necessary to evaluate your health and safely provide our services. This information is handled with the highest level of care and confidentiality in accordance with applicable state and federal laws.

03 | How We Use Your Information

We use the personal information we collect to:

  • Schedule, confirm, and manage your appointments and consultations
  • Provide safe, personalized functional medicine, testing, and wellness services
  • Communicate with you about your care, including appointment reminders and follow-up
  • Send you information you have requested about our services
  • Verify your insurance coverage, process payments, and maintain billing records
  • Respond to your questions, comments, and requests
  • Improve our website, services, and customer experience
  • Comply with applicable legal and regulatory obligations
  • Detect and prevent fraud or unauthorized activity

We will not use your personal information for any purpose not described in this Policy without first obtaining your consent.

04 | SMS / Text Messaging Opt-In

Mobile phone numbers and SMS opt-in consent will not be shared with or sold to third parties or affiliates for marketing or promotional purposes.

Important Notice Regarding SMS Data: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.

By providing your mobile phone number and opting in to receive text messages from Zen Functional Medicine, you consent to receive SMS communications from us, which may include:

  • Appointment reminders and confirmations
  • Follow-up messages regarding your care
  • Service updates and wellness information (only if you have opted in)

Opt-Out Instructions

You may opt out of SMS communications at any time by replying STOP to any text message you receive from us. After opting out, you will receive a single confirmation message and no further texts will be sent. For help, reply HELP or contact us directly at (214) 807-1877.

Message Frequency & Carrier Rates

Message frequency varies. Standard message and data rates may apply depending on your mobile carrier plan. Zen Functional Medicine is not responsible for any charges your carrier may impose.

SMS Sharing Policy: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

05 | Information Sharing & Disclosure

We do not sell, rent, or trade your personal information. We do not share your opt-in data or contact information with third parties or affiliates for marketing or promotional purposes.

We may share your information only in the following limited circumstances:

Service Providers

We may share your information with trusted third-party vendors who assist us in operating our business and delivering our services, such as:

  • Appointment scheduling and practice management software providers
  • Clinical laboratories that process your diagnostic testing
  • Your health insurance carrier, to verify your coverage and benefits
  • Payment processors (who handle transactions in a PCI-compliant environment)
  • Email and SMS communication platforms (subject to strict data use restrictions)
  • IT and cybersecurity service providers

These service providers are contractually required to use your information only for the purpose of providing services to us and are prohibited from using it for their own marketing or disclosing it to others.

Legal Requirements

We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

If Zen Functional Medicine is involved in a merger, acquisition, or asset sale, your information may be transferred. We will notify you before your personal information is transferred and becomes subject to a different privacy policy.

With Your Consent

We may share your information with third parties when you have given us your explicit consent to do so.

We do not and will never sell your personal data to data brokers, advertisers, or any other third parties for commercial purposes.

06 | Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction.

Our security practices include:

  • SSL/TLS encryption for all data transmitted through our website
  • Restricted access to personal information on a need-to-know basis
  • Regular review and updating of our security practices
  • Secure storage of physical records containing personal information
  • Use of reputable, security-certified third-party platforms for payment processing

While we take all reasonable precautions to protect your data, no method of electronic transmission or storage is 100% secure. If you have reason to believe your interaction with us is no longer secure, please contact us immediately at (214) 807-1877.

07 | Cookies & Tracking Technologies

What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They help websites function properly, remember your preferences, and gather analytical data about how visitors use the site.

How We Use Cookies

Our website may use the following types of cookies:

  • Essential Cookies: Required for the website to function and cannot be turned off.
  • Analytics Cookies: Help us understand how visitors interact with our site and measure how our pages perform.
  • Functionality Cookies: Allow the website to remember choices you make and provide enhanced features.
  • Marketing Cookies: Used by advertising partners, such as the Meta (Facebook) Pixel, to measure the effectiveness of our ads and show relevant advertising on platforms like Facebook and Instagram. These are only placed with your consent where required by law.

Managing Cookies

You can control and/or delete cookies through your browser settings. Disabling certain cookies may affect the functionality of our website. For more information about managing cookies, visit allaboutcookies.org.

Third-Party Tracking

Our website uses the Meta Pixel, a tool provided by Meta Platforms, Inc. The Meta Pixel may collect information such as your IP address, browser and device information, the pages you visit, and actions you take on our website (for example, submitting an appointment request). Meta may use this information to measure ad performance and deliver advertising in accordance with its own data policy. You can manage how Meta uses this information through your Facebook or Instagram ad preferences. We may also use other third-party analytics tools that collect information about your use of our website. These third parties have their own privacy policies. We do not control these third-party tracking technologies and are not responsible for their practices.

08 | Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, maintain accurate business records, comply with our legal obligations, resolve disputes, and enforce our agreements.

Health-related information may be retained for a minimum period as required by Texas state law and applicable federal regulations. When your information is no longer needed, we will securely delete or anonymize it.

09 | Your Rights & Choices

Depending on your location and applicable law, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request that we correct inaccurate or incomplete information.
  • Deletion: Request that we delete your personal information, subject to certain legal exceptions.
  • Opt-Out of SMS: Reply STOP to any text message, or call us at (214) 807-1877.
  • Opt-Out of Email: Click the unsubscribe link in any marketing email.
  • Do Not Sell: We do not sell personal information. No opt-out is necessary.

To exercise any of these rights, please contact us at the information below. We will respond to your request within a reasonable timeframe.

10 | Children’s Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete it.

11 | Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make material changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this Policy periodically. Your continued use of our website or services after changes are posted constitutes your acceptance of the updated Policy.

12 | Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

  • Zen Functional Medicine
  • 5930 LBJ Freeway, Suite 370, Dallas, TX 75240
  • Phone: (214) 807-1877
  • Website: zenfunctionalmedicine.com
  • Hours: Mon & Wed 8am–4pm | Tue & Thu 9am–6pm | Fri 8am–1pm | Sat–Sun Closed